As a result of the COVID-19 pandemic, ElectraLink has expanded employees’ existing remote working capabilities to continue service delivery during such an unprecedented time.

While offices remain closed to customers and our future ways of working remain uncertain, we will continue to deliver our services remotely with a commitment to continuous improvement to strengthen the virtual experience for all our customers.

Virtual Meetings

Since the pandemic began, our staff have been making use of Microsoft (MS) Teams to deliver all our committee meetings, training sessions and customer engagement meetings. Prior to lockdown, we already held a large number of our Governance Services meetings remotely and we hope that the transition to 100 percent Teams meetings has been a smooth one for all our customers.

Having tested numerous online platform options, we found MS Teams had the best reliability, security and system integration to make for a smooth transition for our customers not yet accustomed to online environments. In addition to the MS Teams platform, we have utilised Zoom to host our webinars, attracting customer audiences of over 100 people.

Attending a meeting using MS Teams

  • Customers receive a meeting request via email with the MS Teams link as well as a dial-in option for those who are unable to join the meeting via the MS Teams application or through their browser.
  • We have worked closely with a few customers who required their IT departments to remove any system restrictions for MS applications and will continue to do so when an issue arises.
  • If you have not joined an MS Teams meeting before, we offer a test meeting with you to make sure you can join successfully. Just get in touch with your meeting contact in advance of your meeting.  

 

We welcome your feedback

We welcome your feedback on how you have found engaging with us remotely and whether there is anything you would like to see us do differently.