On Demand Data Reinforcement
The failure of industry processes leads to missing data relating to new customer set-up and meter installation. Missing data can seriously impact the customer journey and the resolution of these issues generates significant additional costs.
ElectraLink’s ODDR service utilises the DTS dataset to enables you to significantly streamline your processes by allowing you access to key customer data on demand, such as Meter Technical, Customer or Settlement details. Using ODDR avoids the need for prolonged investigatory discussions with agents or the utilisation of data estimation when established processes fail.