Our highly skilled staff will process job requests from suppliers of suspected Energy Theft and administer and validate an output report. All requests are investigated in line with the timescales stated within the Theft Code of Practice.
An onsite investigation team will then address any tampers found and will act as necessary, including:
- Installing a new meter, disconnecting the meter, re-sealing or replacing as required
- Up to four non-warranted visits
- Obtaining warrants
- Dog handlers
- Meter recycling
Each supplier will have access to their own a centralised portal to track the progress of each job, review the findings with clear charges being made based on the outcome of the theft investigation.