ElectraLink launches online DTS application portal for market participants

Published: January 7, 2020

ElectraLink is delighted to announce the launch of the DTS Market Entry Portal today. This is a brand-new website from our DTS Operations Team that will allow customers to accede to the DTS through a series of easy online steps.

View article in full

FlowBuilder now supports gas catalogues and automatic updates through API

Published: December 19, 2019

ElectraLink has introduced a series of innovative updates to FlowBuilder, our platform that enables DTS Users to design, amend, test and share data flow templates. Market participants can now create bespoke flows within relevant catalogues, including the RGMA and Supplier DFC gas catalogues, in addition to the DTC. This will allow for the design, testing and sharing of data flows within these catalogues through a single platform.

View article in full

Launch of CSSConnect, ElectraLink’s flexible adapter service for Faster Switching

Published: December 18, 2019

ElectraLink has formally launched CSSConnect, our flexible adapter service that provides Data Transfer Service (DTS) Users with a simplified, technical entry process into Ofgem’s Faster Switching programme and allows them to use their existing connectivity method under the existing DTS Agreement (DTSA). This announcement comes after a comprehensive engagement programme with industry participants and in close collaboration with the DTS User group to ensure that our solution meets the needs of the market and offers the best value for money.

View article in full

Governance Services improves on overall satisfaction in 2019 Customer Satisfaction Survey

Published: December 12, 2019

ElectraLink’s Governance Services team received an overall satisfaction score of 63% in the 2019 Customer Satisfaction Survey published today. This is a 3 percent improvement on 2018’s score and the highest score since our 2015 survey. Energy market customer perception of our services’ value for money, and of staff knowledge and professionalism, were key to the success of the Governance Services team.

View article in full

ElectraLink publishes November 2019 switching results

Published: December 11, 2019

According to switching data from the Energy Market Data Hub (EMDH), almost 509,000 customers successfully changed supplier in November 2019. Despite being a month of lower switching activity compared to the rest of 2019, more switches occurred in November this year than in November 2017 or 2018, with respective increases of 7.5% and 2.4%. Completed voluntary switches for 2019 have now exceeded 5.8

View article in full