ElectraLink’s 2012 Customer Satisfaction show satisfaction with its services significantly higher than similar organisations.

Published: May 7, 2013

ElectraLink has published its latest independent customer satisfaction survey which once again shows the high level of satisfaction with its services. ElectraLink’s latest Customer satisfaction survey shows that once again ElectraLink’s customer satisfaction is rated by its users as much better than similar organisations.  The independent customer satisfaction reports for 2012 on the DTS can be found here and Governance Services, here.

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ElectraLink to deliver a Theft Risk Assessment Service (TRAS) for the gas market

Published: April 29, 2013

ElectraLink has been appointed as the Theft Risk Assessment Service Project and Procurement Manager to procure a central service to assess the risk of theft of gas at consumer premises on behalf of the UK gas suppliers. Theft of gas increases the costs to suppliers, which will then factor through to consumers via their tariffs, and can have serious safety consequences. 

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Implementing new supplier obligations: ElectraLink response to DECC

Published: March 13, 2013

In response to a request for information, ElectraLink advises DECC that there are regulated and commercial options for facilitating the Foundation Phase of SMIP and that whilst a regulated or commercial solution is likely to cost and function similarly, a commercial solution could be delivered more efficiently and quicker than a regulated one. On 1 March 2013, ElectraLink responded to a request for information by DECC.

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ElectraLink Responds To ECCC Call For Evidence on Smart Meter Rollout

Published: February 11, 2013

ElectraLink shows the value of reusing existing infrastructure and centralised reporting to keep costs down within the Smart Meter Implementation Programme. ElectraLink responds to the Energy and Climate Change Committee call for evidence on smart meter rollout, showing how consumer and industry’s costs can be minimised by using existing industry infrastructure and processes, and having centralised reporting based on existing industry data.

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ElectraLink supports live Green Deal messages

Published: January 28, 2013

The first live Green Deal messages have been successfully transmitted across ElectraLink’s Data Transfer Network. In its role as the provider of the network that connects Green Deal providers and Suppliers,ElectraLink has successfully carried the first live messages associated with this key Government Programme. Over the last months ElectraLink has been supporting the implementation and testing of the communications infrastructure,and has successfully added over 20 new Green Deal participants to the Data Transfer Network.

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