2015 DTS Customer Satisfaction Survey Results

Published: January 27, 2016

ElectraLink is pleased to publish the results of the 2015 DTS Customer Satisfaction Survey Results. ElectraLink is delighted with the results of this year’s survey, which confirmed that we continued to provide excellent service during the conclusion of the DTS transformation programme. We are particularly pleased to note that the survey results are again very positive: ElectraLink helpdesk rating increased Quality of communications improved Transformation programme managed well We are also happy that we have scored most highly for those qualities which DTS customers consider most valuable to them: Technical competence : 8.5/10 Communicating clearly : 8.5/10 Being responsive  : 8.3/10 Of course, we are also keen to identify possible improvements that we can make to our services and we will be working with our DTS customers in 2016 to address those items raised in the survey where we can do even better.

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Smart Meter Installation Dataset SMID shortlisted for European Rollout Innovation of the Year

Published: December 1, 2015

ElectraLink’s innovative use of industry data and predictive analytics has been recognised in the products shortlisting for the Rollout Innovation of the year award. ElectraLink’s Smart Meter Installation Dataset has been shortlisted for the Rollout Innovation Award at the annual European Smart Energy Awards Ceremony.   SMID is the only example globally where a national dataset of property specific information has been created to support an industry campaign using: Industry information assembled through analysis of inter market participant process messages; Property level information; Advanced predictive analytics.

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Scotia Gas Networks signs up to use the DTN for Gas RGMA messaging until 2021

Published: November 30, 2015

The use of ElectraLink’s Gas messaging service continues to grow with the latest addition of Scotia Gas Networks, highlighting the Dual Fuel use of the network. The gas industry continues to expand its use of ElectraLink’s Data Transfer Network.  SGN is the latest company to utilise ElectraLink’s RGMA service, signing up for 5 years.  Like the other users  SGN gets the advantages of having secure and auditable communications. 

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Utility Week highlights completion of DTS Transformation Programme

Published: October 19, 2015

ElectraLink apprises Utility week of its completion of the DTS Transformation Programme and introduction of XML to further support industry processes. The article in Utility Week can be found here Please see below for full text from Utility Week. ‘Electralink to modernise 17 year old data system’ 08/10/2015 Electralink is set to roll out an updated data system alongside its 17 year old data transfer service (DTS) to allow new market entrants access to the market via modern technology The energy industry’s independent data operator told Utility Week it has introduced XML file formatting so that new suppliers can access the market while the incumbent players continue to use the same flat-file format which was put in place in 1998 when Electralink was established.

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ElectraLink completes DTS Transformation programme

Published: October 2, 2015

ElectraLink highlights the recent changes implemented to the DTS. An established network. A new infrastructure. The Utilities industry is currently in flux, with new regulatory frameworks, increased competition from smaller suppliers, Smart Metering, and the Energy Market Reform project. These changes mean that more data will need to be shared between everyone in the industry, and inevitable changes to how it happens.

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