News

CMA Investigation: Final Report Published

Published: June 28, 2016

CMA Investigation: Final Report Published The Competition and Markets Authority (CMA) has published its Final Report on the Great Britain energy market investigation, first opened in June 2014 following Ofgem referral. The Final Report details the CMA’s package of over 30 remedies which seek to bring in both technical and regulatory changes to refresh the market and ensure it works in consumers’ interests.

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ElectraLink announces further reductions in DTS Traffic Charges

Published: June 10, 2016

ElectraLink is pleased to inform our customers that charges for the use of the Data Transfer Service (DTS) will decrease from 01 July 2016 The new, reduced tariff for Traffic Charges will be £0.00177 per Kbyte which is a reduction of 15%. All other DTS charges, including Electricity Supplier Charges, NOSI Supplier Charges and Gateway Charges remain unchanged at this time. 

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ElectraLink’s DTS Smaller Supplier Forum

Published: May 25, 2016

We are delighted to announce that our DTS Industry Forums for Smaller Suppliers have received over-whelming interest and we have only a few spaces left. As part of our Customer Engagement programme, we are actively enhancing ways to support your business needs and look to better understand the operational challenges you face. The DTS Smaller Supplier forum is a platform for discussion on key industry changes affecting smaller suppliers.

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ElectraLink’s Response to Customer Feedback

Published: April 22, 2016

ElectraLink values customer feedback and has taken significant steps to show our commitment to providing outstanding levels of service that suits our customer’s business needs. In October 2015, ElectraLink undertook its annual Customer Satisfaction Survey, an important opportunity to listen and address customer feedback. We strive to trailer our Data Transfer Service and Governance Services to meet your growing needs in this ever changing industry.

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ElectraLink’s Response to the CMA’s Provisional Decision

Published: April 18, 2016

ElectraLink welcomed the opportunity to provide the CMA with comments on the provisional decision on remedies. Our response was both supportive and mindful of the recommendations, founded on the CMA’s assessments of provisional Adverse Effects on Competition (AECs) and the consequent detriment affecting energy customers in the GB energy market. Part A of our response focused on the remedies put forward by the CMA that related to code governance and code administration.

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