News

ElectraLink brings on board new Deputy CTO and Head of Data Analytics to enhance service to customers

Published: April 12, 2016

London UK, 12 April 2016 – ElectraLink, the provider of data transfer services to the UK electricity market, has made two new appointments which will be key to enhancing the offering it provides to its network of customers. Dan Hopkinson has joined as new Deputy CTO, and Nick Blake has taken on the role of Head of Data Analytics. The appointments will bolster the company’s senior ranks and will be pivotal in its ongoing drive to provide valuable market insight to a wide variety of organisations operating within the UK electricity industry.

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ElectraLink’s first Regulated Gas Data Transfer Services Goes Live on Time

Published: April 4, 2016

ElectraLink’s regulated Data Transfer Service (DTS) has been upgraded to support an important data transfer requirement in the change of supplier process. In January 2016, ElectraLink announced that its Data Transfer Service (DTS) had been chosen as the service to transmit the Notification of Old Supplier Information (NOSI) data flow for all domestic gas market suppliers. We’re pleased to confirm that this service went live, on time, on 1 April 2016.

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ElectraLink Launches Its First Regulated Gas Data Transfer Service

Published: January 27, 2016

ElectraLink’s regulated Data Transfer Service (DTS) has been chosen by the gas market to support an important data transfer requirement in the change of supplier process. ElectraLink is delighted to confirm that the DTS has been chosen as the service to transmit the Notification of Old Supplier Information (NOSI) data flow for all domestic gas market suppliers. This data flow enables new and old suppliers to exchange important information when a customer switches to ensure the gas change of supplier process is successful.

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2015 DTS Customer Satisfaction Survey Results

Published: January 27, 2016

ElectraLink is pleased to publish the results of the 2015 DTS Customer Satisfaction Survey Results. ElectraLink is delighted with the results of this year’s survey, which confirmed that we continued to provide excellent service during the conclusion of the DTS transformation programme. We are particularly pleased to note that the survey results are again very positive: ElectraLink helpdesk rating increased Quality of communications improved Transformation programme managed well We are also happy that we have scored most highly for those qualities which DTS customers consider most valuable to them: Technical competence : 8.5/10

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Smart Meter Installation Dataset SMID shortlisted for European Rollout Innovation of the Year

Published: December 1, 2015

ElectraLink’s innovative use of industry data and predictive analytics has been recognised in the products shortlisting for the Rollout Innovation of the year award. ElectraLink’s Smart Meter Installation Dataset has been shortlisted for the Rollout Innovation Award at the annual European Smart Energy Awards Ceremony.   SMID is the only example globally where a national dataset of property specific information has been created to support an industry campaign using: Industry information assembled through analysis of inter market participant process messages; Property level information; Advanced predictive analytics. SMID’s use in Great Britain offers Suppliers and Meter Operators the chance to save money and reduce risk during their planning of the rollout through the provision of predictions on key data items that impact the success of installation visits.

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