ElectraLink helps Wrap Up London get sorted

Published: December 19, 2019

Members of ElectraLink’s corporate social responsibility (CSR) team recently assisted the Wrap Up London campaign which collects and distributes warm winter coats to vulnerable Londoners who need them most. Kish, Stephanie, Austin and Joanna helped campaign organiser Hands On London sort coats from the thousands of donations into categories so that the coats could be distributed through a network of charities, community groups and non-profit organisations.

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FlowBuilder now supports gas catalogues and automatic updates through API

Published: December 19, 2019

ElectraLink has introduced a series of innovative updates to FlowBuilder, our platform that enables DTS Users to design, amend, test and share data flow templates. Market participants can now create bespoke flows within relevant catalogues, including the RGMA and Supplier DFC gas catalogues, in addition to the DTC. This will allow for the design, testing and sharing of data flows within these catalogues through a single platform.

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Launch of CSSConnect, ElectraLink’s flexible adapter service for Faster Switching

Published: December 18, 2019

ElectraLink has formally launched CSSConnect, our flexible adapter service that provides Data Transfer Service (DTS) Users with a simplified, technical entry process into Ofgem’s Faster Switching programme and allows them to use their existing connectivity method under the existing DTS Agreement (DTSA). This announcement comes after a comprehensive engagement programme with industry participants and in close collaboration with the DTS User group to ensure that our solution meets the needs of the market and offers the best value for money.

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Reducing energy theft is an urgent priority for the energy industry

Published: December 13, 2019

Words by Michelle Simpson, Head of Services (Governance Services) It is estimated that energy theft is costing the UK in the region of £500 million per year, which makes its way onto consumer bills at approximately £20 per household. If an energy supplier identifies that a meter is tampered, they must attempt to gain access to the property and make safe, and then comes all the accounting issues.

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Governance Services improves on overall satisfaction in 2019 Customer Satisfaction Survey

Published: December 12, 2019

ElectraLink’s Governance Services team received an overall satisfaction score of 63% in the 2019 Customer Satisfaction Survey published today. This is a 3 percent improvement on 2018’s score and the highest score since our 2015 survey. Energy market customer perception of our services’ value for money, and of staff knowledge and professionalism, were key to the success of the Governance Services team.

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