News

Highlights from the DTS Smaller Supplier Forum

Published: July 12, 2016

ElectraLink was delighted to host our electricity and gas-supply customers at the DTS Smaller Supplier Forum on June 28th, to review key industry changes and engage in an overall Data Transfer Service review. Delegates discussed topics of data transfer, Ofgem’s Faster Switching initiative, the recent CMA consultation and status of SMART metering. Delegates shared queries and experiences, answered each other’s questions on specific applications, and provided feedback on our technology solutions.

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CMA Investigation: Final Report Published

Published: June 28, 2016

CMA Investigation: Final Report Published The Competition and Markets Authority (CMA) has published its Final Report on the Great Britain energy market investigation, first opened in June 2014 following Ofgem referral. The Final Report details the CMA’s package of over 30 remedies which seek to bring in both technical and regulatory changes to refresh the market and ensure it works in consumers’ interests.

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ElectraLink announces further reductions in DTS Traffic Charges

Published: June 10, 2016

ElectraLink is pleased to inform our customers that charges for the use of the Data Transfer Service (DTS) will decrease from 01 July 2016 The new, reduced tariff for Traffic Charges will be £0.00177 per Kbyte which is a reduction of 15%. All other DTS charges, including Electricity Supplier Charges, NOSI Supplier Charges and Gateway Charges remain unchanged at this time. 

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ElectraLink’s DTS Smaller Supplier Forum

Published: May 25, 2016

We are delighted to announce that our DTS Industry Forums for Smaller Suppliers have received over-whelming interest and we have only a few spaces left. As part of our Customer Engagement programme, we are actively enhancing ways to support your business needs and look to better understand the operational challenges you face. The DTS Smaller Supplier forum is a platform for discussion on key industry changes affecting smaller suppliers.

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ElectraLink’s Response to Customer Feedback

Published: April 22, 2016

ElectraLink values customer feedback and has taken significant steps to show our commitment to providing outstanding levels of service that suits our customer’s business needs. In October 2015, ElectraLink undertook its annual Customer Satisfaction Survey, an important opportunity to listen and address customer feedback. We strive to trailer our Data Transfer Service and Governance Services to meet your growing needs in this ever changing industry.

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