News

Governance Services improves on overall satisfaction in 2019 Customer Satisfaction Survey

Published: December 12, 2019

ElectraLink’s Governance Services team received an overall satisfaction score of 63% in the 2019 Customer Satisfaction Survey published today. This is a 3 percent improvement on 2018’s score and the highest score since our 2015 survey. Energy market customer perception of our services’ value for money, and of staff knowledge and professionalism, were key to the success of the Governance Services team.

View article in full

ElectraLink publishes November 2019 switching results

Published: December 11, 2019

According to switching data from the Energy Market Data Hub (EMDH), almost 509,000 customers successfully changed supplier in November 2019. Despite being a month of lower switching activity compared to the rest of 2019, more switches occurred in November this year than in November 2017 or 2018, with respective increases of 7.5% and 2.4%. Completed voluntary switches for 2019 have now exceeded 5.8

View article in full

ElectraLink publishes report on ElectraLink Host: central solutions for a fast-evolving utilities market

Published: November 27, 2019

On Tuesday, 5 November 2019, we hosted our sixth Engagement Day, ElectraLink Host: Central Solutions for a Fast-Evolving Utilities Market in Westminster. We were delighted with the impressive turnout, widespread participation and positive feedback from attendees. We also received a considerable amount of specific feedback on a range of topics, presentations, panels and industry concerns from the event. Attendees provided feedback throughout the day, especially during the roundtable sessions.

View article in full

ElectraLink, WPD and IBM sign contract to deliver virtual network monitoring of EVs and LCTs

Published: November 21, 2019

ElectraLink is delighted to announce that today we signed a contract with Western Power Distribution (WPD) and IBM to commence the Virtual Monitoring (VM) Data project. The VM Data project, following our successful Low Carbon Technologies (LCT) Detection project completed earlier this year, will enable WPD to identify and monitor the status and distribution of electric vehicles and LCTs on its Low Voltage network by analysing data from ElectraLink’s Energy Market Data Hub (EMDH) using IBM’s advanced analytics services and IBM Watson Studio.

View article in full

ElectraLink publishes October 2019 switching figures

Published: November 13, 2019

Recent switching data from our Energy Market Data Hub (EMDH) shows 600,000 customers switched energy supplier in October 2019, 1% less than October 2017 and 5% less than October 2018. If we include Changes of Supplier (CoS) as a result of Supplier of Last Resort (SoLR) or trade sales, this number would be significantly higher, but we have actively removed these switches from our analysis as they are not an indicator of consumer behaviour.

View article in full