News

Launch of CSSConnect, ElectraLink’s flexible adapter service for Faster Switching

Published: December 18, 2019

ElectraLink has formally launched CSSConnect, our flexible adapter service that provides Data Transfer Service (DTS) Users with a simplified, technical entry process into Ofgem’s Faster Switching programme and allows them to use their existing connectivity method under the existing DTS Agreement (DTSA). This announcement comes after a comprehensive engagement programme with industry participants and in close collaboration with the DTS User group to ensure that our solution meets the needs of the market and offers the best value for money.

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Governance Services improves on overall satisfaction in 2019 Customer Satisfaction Survey

Published: December 12, 2019

ElectraLink’s Governance Services team received an overall satisfaction score of 63% in the 2019 Customer Satisfaction Survey published today. This is a 3 percent improvement on 2018’s score and the highest score since our 2015 survey. Energy market customer perception of our services’ value for money, and of staff knowledge and professionalism, were key to the success of the Governance Services team.

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ElectraLink publishes November 2019 switching results

Published: December 11, 2019

According to switching data from the Energy Market Data Hub (EMDH), almost 509,000 customers successfully changed supplier in November 2019. Despite being a month of lower switching activity compared to the rest of 2019, more switches occurred in November this year than in November 2017 or 2018, with respective increases of 7.5% and 2.4%. Completed voluntary switches for 2019 have now exceeded 5.8 million, half a million more than over the same 11-month period in 2018.

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ElectraLink publishes report on ElectraLink Host: central solutions for a fast-evolving utilities market

Published: November 27, 2019

On Tuesday, 5 November 2019, we hosted our sixth Engagement Day, ElectraLink Host: Central Solutions for a Fast-Evolving Utilities Market in Westminster. We were delighted with the impressive turnout, widespread participation and positive feedback from attendees. We also received a considerable amount of specific feedback on a range of topics, presentations, panels and industry concerns from the event. Attendees provided feedback throughout the day, especially during the roundtable sessions.

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ElectraLink, WPD and IBM sign contract to deliver virtual network monitoring of EVs and LCTs

Published: November 21, 2019

ElectraLink is delighted to announce that today we signed a contract with Western Power Distribution (WPD) and IBM to commence the Virtual Monitoring (VM) Data project. The VM Data project, following our successful Low Carbon Technologies (LCT) Detection project completed earlier this year, will enable WPD to identify and monitor the status and distribution of electric vehicles and LCTs on its Low Voltage network by analysing data from ElectraLink’s Energy Market Data Hub (EMDH) using IBM’s advanced analytics services and IBM Watson Studio.

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