What you will do

With guidance from the Head of CRS, Product Owner and Solution Architect, you’ll be supporting projects and business initiatives by understanding problems/gaps and driving out the business requirements that need to be delivered. By working with subject matter experts, you’ll build your knowledge of ElectraLink and the wider utilities industry and add value for your stakeholders by identifying opportunities for improvement.

You’ll be working within an agile framework, defined methodologies and processes to create artefacts as required (such as Business Model Canvas, Investment Appraisals, Business Requirements Specifications) but we’ll also expect you to continuously think about our ways of working and to suggest improvements to enhance our project deliveries.

You’ll take the lead on core Business Analysis tasks/activities such as stakeholder interviews, business process modelling, gap analysis, requirements elicitation, definition and management of the requirements catalogue. We may also ask you to support with business readiness activities as needed, such as updating existing documentation.

You’ll need to build strong relationships within the Data and Operations functions as well as with Product Owners, Project Managers, Solution Architects, Testers, Business Sponsors and Subject Matter Experts.

You will be responsible for:

  • Working closely across business and external stakeholders to understand and detail requirements
  • Conducting research, information gathering and updating technical and business documents
  • Working with the business and customers to develop business requirements and document technical requirements with the support of the technical teams
  • Document and analyse as-is processes, understand the impact of business, customer, technology and industry changes, making recommendations for improvement or provide impact assessment
  • Analysis to support Project, Product Development and Data Strategy work
  • Support solution design across multiple projects or smaller pieces of work.

What you'll need

Key skills:
  • Previous experience working as a Business Analyst.
  • Experience working with third party providers to achieve desired outcomes.
  • Experience in eliciting, detailing and managing business requirements.
  • Able to clearly document processes to suit business and technical audiences.
  • Experience collaborating with Solution Architects to ensure solutions devised meet the needs of the business.
  • Support the Project Managers as required by feeding into project and business readiness plans.
  • Proficient in the use of Microsoft Software packages (Excel/Word/Visio/PowerPoint).
  • A strong working knowledge of Business Analysis techniques.
  • Can multi-task and is comfortable working on several projects at the same time.
  • Ability to work flexibly when reasonably required.
  • Demonstrable knowledge of electricity and gas retail market data catalogues and data transfer is desirable but not essential.
Key characteristics:
  • Experience writing User Stories and using JIRA.
  • A strong communicator with excellent written and verbal communication skills.
  • An analytical mindset and able to understand complex problems and get to the root cause of issues or business needs.
  • Resilient and able to manage conflicts when they arise.
  • Work on your own initiative, prioritise workload accordingly and provide regular updates on activities to the Head of CRS, Product Owners and Architect.

What we offer:

  • Hybrid/flexible working including a four-day week!
  • Private healthcare for you and your family which includes pre-existing conditions
  • Employee Assistance Programme, Mental Health Cover and trained colleagues acting as Mental Health First Aiders (MHFAs)
  • Company bonus and annual pay reviews
  • Annual training budget and quarterly reviews to support your professional development
  • Electric vehicle salary sacrifice scheme
  • 50% off Fitness First memberships
  • Monthly social events organised by our Social Committee
  • Open lines of communication throughout the business – your voice matters!
  • Regular Employee Forum meetings to gather suggestions from the business on making ElectraLink an even better place to work
  • An exciting, innovative and fast moving working environment
  • A high challenge, high support environment

…and so much more!

Ready to apply?

We can’t wait to meet you. Get in touch with our recruitment team today!