Customer Integration Manager


£60,000- £70,000


Full Time


Main Purpose of Job:

  • To build & manage a small team that works across customers & new services / products to ensure successful deployment of each new service & product across all take-on customers.
  • To successfully support & manage customers to integrate, prove, certify & deploy new take-on of ElectraLink services, and to hand over the deployed service into business-as-usual Operational Support teams.
Principal Skills and Experience:
  • Significant experience of working & delivery within the Electricity & Gas markets
  • Deep understanding of the how the industry components operate in combination, and thus can understand how new ElectraLink products & services will be applied in any customer’s operational environment
  • In-depth knowledge of implementing systems integration and data integration
  • Outstanding communication, presentation and leadership skills
  • Excellent organisational and management skills
  • Good analytical and problem-solving skills
  • Creative thinker, coupled with a drive to deliver working product
  • Attention to detail
  • A well-rounded team player
  • Experience of Data Migration
  • Understands best practice in testing & implementation
  • Empathy with customer requirements and what it takes to successfully work with customers to ensure successful joint delivery projects.
Key Characteristics:
  • Self-motivated
  • Organised, and able to transmit that organisation to personnel around him / her
  • Able to operate effectively between detail, intermediate and high-level activities
  • Excellent inter-personal skills, and with the gravitas to manage, coach and direct personnel at all levels within both the ElectraLink business & external companies
  • Able to act and behave with confidence and gravitas with senior clients and stakeholders
  • Comfortable in presenting at client meetings up to senior level
  • Good written and oral communication skills
  • Possesses sound commercial and financial judgement

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