Central Switching Service Network Programme Manager

Central London



Full Time


ElectraLink delivers network services, governance services, and energy market insights to the UK energy industry. The organisation is at the centre of a complex market with a range of stakeholders including Ofgem, BEIS, energy suppliers, energy distribution companies and energy service organisations. The Data Communications Company (DCC) is currently procuring a new Central Switching Service (CSS) to facilitate faster and more reliable switching of gas and electricity consumers. Following discussions with Ofgem and the UK energy market, ElectraLink is planning to extend the use of the Data Transfer Service to become the CSS Network. This will facilitate communication between the CSS and market participants. The programme will also deliver a means to interconnect the DTS and the gas network (managed by Xoserve) so that market participants have a choice of networks to connect to the CSS through. (In parallel ElectraLink will be undertaking a project to create a partnership for the delivery of the infrastructure and services to support the delivery of data transfer through the creation of an Energy Market Data Hub EMDH. The CSS Network will be delivered as part of this project). This is a key role for an exceptional, senior programme manager, reporting directly to the Chief Technical Officer. The successful applicant will take control of the day to day interaction with the wider CSS programme, which itself will be managed by the DCC, being responsible for the successful delivery of ElectraLink’s programme content, managing all risks and issues and ensuring engagement with all stakeholders. The successful candidate will need to work within the EMDH Programme to ensure that the CSS project and the EMDH project are delivered in parallel. The successful applicant will be able to demonstrate a hands-on approach to defining and driving forward projects of this size and complexity.

The role

Responsibility for the successful integration of the DTS into the CSS as the CSS Network.

  • Establish Project Structure
  • Define and maintain high level and detailed project plans
  • Manage the relationship with key members of the DCC project team
  • Manage the relationship with key members of the Ofgem Programme
  • Proactively manage the specification of functional and non-functional requirements aligned to the DCC’s requirements for the CSS Network
  • Ensure that the relevant regulatory changes are delivered
  • Deliver and execute against the project plan
  • Deliver the required solution of part of the wider EMDH procurement
  • Manage ElectraLink’s involvement in the Ofgem programme working groups, including the Security Working Group, the Data Quality Working Group and the Existing Service Provider’s working group
  • Manage ElectraLink’s involvement in the integration testing with the DCC
  • Manage the integration/bridging with Xoserve’s network
  • Manage ElectraLink’s involvement in the testing with Xoserve’s network
  • Own and deliver the stakeholder engagement and management plan.
  • Matrix management of supporting resources
  • Project reporting to senior management level and PMO
  • Proactive management of RAID items
  • Proactive management of project Budget
  • Development, management and reporting of internal, costed resource plan

Reports to

EMDH programme manager

Direct Reports / Team Operation

Direct Reports:


The Central Switching Service Network Project Manager will be expected to manage a number of resources in support of this procurement, including third parties, supporting staff from elsewhere in ElectraLink and senior managers / stakeholders.


Key skills:

  • Demonstrable track record of delivering successful programmes of complex IT service implementation with multiple stakeholders
  • Exceptional man-management skills in a matrix management environment who leads by example
  • Exceptional communication skills to all types of stakeholder
  • Can-do attitude to resolving issues and managing risks
  • Well organised, structured approach to programmes of work
  • Ability to quickly assimilate and understand technical and commercial details
  • The ability to develop rapidly an expert knowledge of the service
  • Strong influencing skills

Highly desirable skills:

  • Energy market knowledge
  • Previous experience delivering solutions to the DCC
  • Understanding of commercial contracts
  • Knowledge of the UK energy market data communications and switching processes
  • Knowledge of the regulatory frameworks operating the UK energy industry
  • Operational delivery experience

Key characteristics:

  • Senior, well respected ‘big hitter’
  • Self-motivated, willing to roll-sleeves up
  • Good inter-personal skills
  • Able to act and behave with confidence and gravitas with senior clients and stakeholders
  • Comfortable in presenting at client meetings up to Board level
  • Good written and oral communication skills

Performance Metrics

  • Delivery of agreed Functional and Non-Functional requirements to feed into the EMDH procurement programme
  • Development and maintenance of suitable project documentation
  • Delivery against an agreed project plan
  • Successful representation at all relevant Ofgem programme working groups
  • Successful resolution of all issues and management of risks
  • Regular and timely management reports
  • Successful integration between the EMDH and Xoserve’s network
  • Successful integration with the DCC’s CSS platform
  • Successful completion of all required testing, including functional, non-functional, integration, industry and user acceptance testing

Career Progression

This is a temporary contract role for a minimum of 12 months which may extend to up to 24 month or which may become a permanent position.