Business Analyst

London or Nottingham

Up to £55,000


Full Time


The Business Analyst role is a full-time, permanent position located in our Central London or Nottingham office with an annual salary up to £55,000 DOE, including 10% variable bonus and an excellent benefits package. We will also afford an extensive of remote working. Who is ElectraLink? ElectraLink is a growing company that loves technology and operates at the heart of the UK energy market by managing a central network for energy market participants to communicate, providing empowering insight into the challenges and opportunities facing the industry. Why people join our team? We have remote working capabilities that allow for a healthy work-life balance. Our benefits package includes health, flexible pension, holiday trading, as well as extensive career development, training and more. We maintain an open communication from top to bottom and have lots of opportunities to hear ideas and make things work better.

Job Purpose

Joining the Cost Recovery Services team, responsible for managing the Energy Market Datahub (EMDH) for the energy market, your primary role will be supporting EMDH stakeholders with the definition and delivery of enhancements to the products and services. You’ll work collaboratively and  become an expert in a growing business so you can ensure project deliverables will add maximum value and contribute to our business strategy.

Company Overview

This is an exciting and fast-moving time for the UK energy industry. ElectraLink is a growing company, operating at the heart of the UK energy market with unrivalled insight into the challenges and opportunities faced by the industry.

We work closely with key UK energy stakeholders such as energy suppliers, distributors and metering organisations as well as the Department for Business, Energy & Industrial Strategy (BEIS) and Ofgem (the industry regulator).

Our unmatched market reach and access to market participants means we have a unique data set that provides a view of the entire UK energy market, combined with the ability to offer advanced data analytics and energy market insights.

Our position at the heart of the UK energy industry also gives us a unique capability to provide other services crucial to the gas and electricity markets:

  • We provide unique market insight through analysis of the DTS market data that we process in our central industry role.
  • Our reputation for impartiality and energy market expertise makes us an ideal partner in the implementation and change management of energy industry Governance arrangements.
  • Our established Data Transfer Network (DTN) (a core component of the EMDH) supports the development of more efficient market processes at a time of rapid energy industry change.

All of this means we are able to actively contribute to the energy industry as thought leaders and innovators, sharing our knowledge and providing insight into the future of the market.

Main purpose of job

With guidance from the Head of CRS, Product Owner and Solution Architect,  you’ll be supporting projects and business initiatives by understanding problems/gaps and driving out the business requirements that need to be delivered. By working with subject matter experts, you’ll build your knowledge of ElectraLink and the wider utilities industry and add value for your stakeholders by identifying opportunities for improvement.

You’ll be working within defined methodologies and processes to create artefacts as required (such as Business Model Canvas, Investment Appraisals, Business Requirements Specifications) but we’ll also expect you to continuously think about our ways of working and to suggest improvements to enhance our project deliveries.

You’ll take the lead on core Business Analysis tasks/activities such as stakeholder interviews, business process modelling, gap analysis, requirements elicitation, definition and management of the requirements catalogue. We may also ask you to support with business readiness activities as needed, such as updating existing documentation.

You’ll need to build strong relationships within the Data and Operations functions as well as with Product Owners, Project Managers, Solution Architects, Testers, Business Sponsors and Subject Matter Experts.

You will be responsible for:

  • Working closely across business and external stakeholders
  • Conducting research and information gathering
  • Working with the business and customers to develop business requirements
  • Document and analyse as-is processes, understand the impact of business, customer and industry changes, making recommendations for improvement or provide impact assessment
  • Analysis to support Project, Product Development and Data Strategy work
  • Support solution design across multiple projects or smaller pieces of work

Principle Skills & Experience

Key skills:

  • Previous experience working as a Business Analyst
  • Experience working with 3rd party providers to achieve desired outcomes
  • Experience in eliciting, detailing and managing business requirements
  • Able to clearly document processes to suit business and technical audiences
  • Experience collaborating with Solution Architects to ensure solutions devised meet the needs of the business
  • Support the Project Managers as required by feeding into project and business readiness plans
  • Proficient in the use of Microsoft Software packages (Excel/Word/Visio/PowerPoint)
  • A strong working knowledge of Business Analysis techniques
  • Ability to work flexibly when reasonably required
  • Demonstrable knowledge of electricity and gas retail market data catalogues and data transfer is desirable but not essential

Key characteristics:

  • A strong communicator with excellent written and verbal communication skills
  • An analytical mindset and able to understand complex problems and get to the root cause of issues or business needs
  • Resilient and able to manage conflicts when they arise
  • Can multi-task and is comfortable working on several projects at the same time
  • Work on your own initiative, prioritise workload accordingly and provide regular updates on activities to the Head of Business Analysis

A willingness to learn and develop yourself and confident to work outside of your comfort zone

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