Help and Support
ElectraLink provides support for all Users of the Data Transfer Service through our Helpdesk and user training
ElectraLink Support Portal
Access to the DTS Support portal will give you direct access to technical documentation, user guides, the ability to raise service tickets and ticket tracking. For registration to the portal, contact our helpdesk by emailing email@example.com.
ElectraLink Helpdesk 09:00 to 17:30 Monday to Friday (excluding Bank Holidays)
Our Helpdesk records and manages incidents, service requests, new accessions and change requests. Please ensure ElectraLink has up to date contact details for you and your team so we can effectively manage industry communications over the Data Transfer Network.
You can also view the latest help resources and log service requests via our new self-service portal. Please follow this link and you can then register to sign up to the service https://electralink.selfservice.vivantio.com/
Email firstname.lastname@example.org or call 020 7432 3012.
DXC Helpdesk 24/7 DTS Technical support
The DXC Request Management Centre (RMC) logs incidents and routes them directly to technical experts.
Email email@example.com or call 0203 684 6914.
Webtools Training and Support
Webtools is a suite of web-based tools, accessible through your web browser, and provided with your Gateway connection to the Data Transfer Network, allowing you to:
- Create new routes so you can configure where data is delivered to
- View Audit information so you have a real time view of the status of your messages
- Re-send data without having to regenerate it
- Re-collect without having the sender re-send the data
- Generate or edit existing files using a tool call DFlowPortal
- Manage User accounts
- View statistics
- Manage Reports
Our helpdesk can provide you access to our e-learning platform with video tutorials on how to use our webtools suite.
You can also access User Guides through our support portal or by accessing the Downloads page in the restricted area of our website. You must be a registered website user in order to access these. Please register by following the ‘Register’ link at the top right of this page, then find User Guides here.