Gateway Options

Service Overview

The Data Transfer Service (DTS) provides a managed file transfer service. Files contain one or more information ‘flows’, such as meter reading information in a standard logical format. The DTS provides a local connection to the User’s internal network through Gateway Servers. These Gateways provide the interface to the DTS network (DTN).

Here is a high level diagram showing how users with different Gateway types connect to the DTS.

sa-diagramThere are currently two types of Gateway connection:

1) Remote User Gateway (RUG) – This is a remote server on which you will be allocated a dedicated Host directory (with a number of default sub-directories), through which you will send and receive flows via the DTS.

The majority of our users start with this option and can upgrade to any of the other connections below should their data usage and volumes increase. Users connect to the RUG via the Internet using dedicated Cisco software which can be installed on a PC or a Server. This is also the quickest to set up.

2) Remote Virtual Gateway Options (RVHVG and RVLVG) – For those large users who wish to operate their DTS connection across the public Internet instead of through a dedicated MPLS and backup circuit, ElectraLink can provide Remote Virtual Gateway options. These operate in a similar way to the Remote User Gateway. However, they provide dedicated Internet bandwidth for each user at the central data centres, rather than the existing RUG arrangement which shares a single link for all RUG users.

Please contact us on 020 7432 3012 to discuss the best option for you or alternatively, email

Connecting to the Remote User Gateway (RUG)

The Remote User Gateway is the most commonly used connection to the DTS by customers. Connections to the RUG can be made in one of two ways:-

1) Cisco AnyConnect Client Software– Cisco software is used to provide a secure connection to your Remote User Gateway using the internet. This installs (to your PC) directly from the main VPN Concentrator (Firewall Device) via a link provided by ElectraLink. This does not usually require Firewalls rules setting up and uses standard Secure Socket Layer (SSL) ports which are normally open on internet browsers.Good for smaller companies who do not send out large number of files. A short video on how to install this is available online.

2) Site-to-Site VPN – This option allows customer networks to connect to the DTS. Customers are expected to make configuration changes to their Firewalls or other network entry devices as part of the set-up. Please note that ElectraLink does not provide this as a default connection option. Existing or new RUG Customers wishing to use this connection option will be asked to cover the one off set up charges.