Digitalising a customer-centric DCUSA

Published: January 14, 2022

Digitalisation is sweeping across the energy market bringing efficiency, investment and innovative solutions to facilitate the industry’s Net Zero transformation. From large-scale customer systems to focused process improvers, digital solutions are becoming commonplace in the world of energy codes as well as the wider industry.

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Lessons from 18 years of SPAA, by ElectraLink director Stefan Leedham

Published: October 14, 2021

The 1st of September 2021 marked the dawn of the Retail Energy Code (REC) and its regulation of the electricity and gas retail markets. The previous day marked the end of the Supply Point Administration Agreement (SPAA) and its linked codes, as well as the end of the Smart Metering Installation Code of Practice (SMICoP) and the end of ElectraLink’s role as Code Manager of those agreements.

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Case study: There’s a new AMI in town – NS Utilities

Published: October 6, 2021

NS Utilities, a gas systems engineering company, wanted to grow their business and needed to become an Approved Meter Installer (AMI). They approached ElectraLink’s Advisory Services team to create processes, guidance and documentation to pass the accreditation audit and become compliant with the Metering Code of Practice (MCoP).

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Case study: Energy supplier saw 28% increase in tamper finds after process overhaul

Published: July 27, 2021

A medium energy supplier turned to ElectraLink’s Theft Advisory Service to improve their processes to reduce the number of false leads for meter tampers, make better use of their resources and cut costs which would then benefit their customers.

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Smart meter rollout continues as supplier obligation extension announced due to Covid-19

Published: June 16, 2021

Smart meter installations in May 2021 increased 1,188 percent compared to the same month last year as the smart meter rollout continues to recover from lockdown restrictions. 218,000 smart meter installations took place in May – up from May 2020’s installation total which barely exceeded 17,000 thanks to the first national lockdown.

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