Advisory Services

We provide experienced chairing, secretariat and governance services for a range of industry governance frameworks. We also deliver tailored and fully facilitated workshops, that seek to transform and improve the industry and can be measured on tangible outcomes. The team’s experience in these areas provides us with a wealth of regulatory framework knowledge that we draw from, together with our access to a unique data set, to develop compelling solutions for the market.

We have developed codes, obligations and agreements for new markets and work with multiple clients to support the on-going transformation of the energy market. DNO-to-DSO transition, performance assurance, new multi-party agreements and code digitisation are just some of the assignments we are undertaking and helping to drive up industry standards.

We are pioneering the concept of Agile Governance, an approach that provides a flexible, iterative and digital approach to governance. The initiative seeks to make understanding and interacting with the rules and regulations much easier both those already operating in the industry and those entering it.

We believe an agile framework is necessary to deliver a range of governance services in order to meet the various needs of a market that must foster innovation. Therefore, our approach is about producing tangible results after each iteration and building and improving from the lessons of the previous phase.

Our exploration includes the following principles:

• Promote collaboration – Working with individuals and organisations to provide a flexible response to change.
• Unifying data – Taking a holistic view of all qualitative and quantitative data across the industry and establishing meaningful relationships between that information.
• Demystify the market – Untangling the complex web of rulebooks and future and in-flight change to provide a clear context to the relationships and interactions to enable a better understanding across the industry.
• Personalised experience – Presenting the information relevant to each stakeholder in a tailored way that is easy for them to understand. From the highest role-based view down to an organisational or functional level.

We are experts in all aspects of metering compliance and are at the forefront of its development.

Our DTS supports the near real-time data requirements of smart metering, demand side response, embedded generation and storage. We are engaged with the industry using data services to facilitate the communication of market information and the swift resolution of issues.

We have developed the industry’s only National Revenue Protection Service in response to the needs of smaller market participants – drawing from our market leading knowledge of energy theft.

Not stopping here, our metering expertise has shaped the market in many areas including the Smart Metering Program, PEMS, Erroneous Transfers.

We provide a range of knowledge and expertise relating to metering performance and compliance including MAMCoP audit readiness and delivery; data flow management; and training of SPAA and MRA end-to-end processes.

The growth of the UK energy market and addition of new entrants makes for a diverse market and potentially offering better deals for consumers. Stricter entry criteria seeks to filter out those that are under-prepared and under-resourced in order to reduce the risk of supplier failure and drive up standards for consumers.

Through our compliance driven approach, we will support you in understanding all the variables for running a high-performing business in the energy industry.

The number of energy suppliers entering market exit procedures within the last year has been higher than any point in history. Some have been planned and some unplanned. Currently, market exit processes are fragmented across the market with different processes siloed within the multiple codes. This can lead to an uncontrolled and uncoordinated market exit process with consequential impacts on consumer experiences. 

As trusted advisors we are able to:

• Work at either side of the market exit transfer
• Liaise with industry codes and assurance boards to manage potential issues
• Develop and maintain plain English guidance
• Provide support and advice to parties on market exit obligations
• Act as bridge to data services and forewarn where applicable
• Keep Ofgem informed
• Update industry data connections and identifiers
• Manage the transfer of consumer portfolios including change of agent, change of shipper and system migrations
• Assure performance before and after the transition