About Us

Data Transfer Solutions                 Data Solutions                 Insight Solutions               Governance Solutions   

ElectraLink is responsible for operating the data hub that underpins the UK energy market.  As a regulated central body, we ensure that this data hub remains secure, low cost and facilitates vibrant competition in the market place. We also provide expertise to several energy industry codes which set the ‘rules’ for the gas and electricity markets, enabling the rollout and operation of smart metering and distributed energy resources.  Finally, ElectraLink collects and analyses the billions of messages exchanged between energy market participants to provide data insight and transparency which is improving market efficiency, facilitating innovation and reducing costs to consumers.

Our position at the heart of the UK energy industry gives us a unique capability to provide services crucial to the electricity, gas and water markets:

  We provide unique market insight through analysis of the data that we process in our central industry role.

–  Our reputation for impartiality and energy market expertise makes us an ideal partner in the implementation and change management of energy
market governance arrangements.

  Our data hub supports the development of a more efficient energy market that is accommodating the transition to local generation and balancing.

All of this means we actively contribute to the energy market as thought leaders, innovators and providers of market data analysis, sharing our knowledge and providing insight into the future of the market.

 

Vision

To be the bridge that underpins the transformation of the utility markets.

 

Mission

To grow through trust, choice and transparency.

Values

  • TrustWe do the right thing by our customers
  • ChoiceWe support choice and competition
  • TransparencyWe promote openness
  • InnovationWe provide new and imaginative solutions to market problems

History

ElectraLink was created in 1998 by the UK’s electricity Distribution Network Operators (DNOs) to provide an independent, secure and low-cost service to transfer data between the participants in the deregulated UK electricity market. The company continues to operate the regulated Data Transfer Service (DTS) that underpins core processes that are critical to a competitive energy market.  We have also grown and launched a number of innovative services to meet the evolving needs of a transforming energy market.

 

People

Chief Information Officer

Andy Cobb

Andy joined ElectraLink in September 2020 with responsibility for the vision and leadership for all ElectraLink’s business systems and IT Infrastructure. Working in partnership with the planning and development team, Andy and the team ensure all the external facing systems and services, which critically underpin the UK energy market, are built to be operationally robust and that the live services meet or exceed customer and stakeholder expectations.

Prior to joining ElectraLink, Andy has worked across a number of industries in senior IT roles, including most recently at Opus Energy and Haven Power – the energy supply businesses for Drax. Andy has also led IT teams in telecoms, publishing and IT outsourcing, ensuring that technology delivers every day to enable and improve the performance of the businesses in which it is deployed.

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Director of Diversity and Engagement

Amelia Heatley

Amelia joined ElectraLink in 2018 as Interim Head of Corporate Engagement and has since progressed to take responsibility for ElectraLink’s full Marketing and Engagement function. Amelia has been working within Marketing and Engagement in the energy industry since 2014 having held various roles within Ofgem and, more recently, within one of GB’s Distribution Network Operators, UK Power Networks.

Through her previous experience within the energy industry, Amelia has been fascinated by the energy market transition and the increasing role of engagement as the industry opens itself up to disrupters from outside of the traditional energy sector ecosystem. Amelia has brought this interest to ElectraLink and is passionate about exploring ways in which an energy system central body can open itself up to this broader spectrum of stakeholders, can play its part in the democratisation of energy data and support the evolution of energy market regulation.

Before working in energy, Amelia has held various communication and engagement roles within the healthcare and charity sectors.

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Acting CEO

Dan Hopkinson

Dan joined ElectraLink in March 2016 to focus on the development of the Data Transfer Service (DTS). Since then, Dan has re-procured and delivered the new cloud based DTS and taken Energy Market Insights from a loss-making project to a highly profitable business unit delivering sustainable growth. In addition, he has created a new design and development function which has delivered new products and services including the EMPRIS data analytics platform and the Flexr Minimum Viable Product.

These developments give ElectraLink the next generation data visualisation, sharing and integration capabilities it needs to support the rapid transformation of the energy market as we drive towards net zero.

Dan has been a major part of the direction setting of the ElectraLink strategy including the change of emphasis from ElectraLink largely supporting the retail energy market to playing a role in the increasingly complex space of networks transformation.

Prior to joining ElectraLink, Dan held senior management roles at both Siemens and G4S managing significant change programmes, improving customer outcomes whilst significantly reducing cost to serve. Dan has a deep understanding of industry processes and how the increased use of data can dramatically improve them.

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Director of Governance Services

Stefan Leedham

Stefan joined ElectraLink in 2016 to lead the Governance Services team in delivering and supporting the sector leading code administration and governance support services for a number of key industry arrangements including the Supply Point Administration Agreement (SPAA), Distribution Connection Use of System Agreement (DCUSA), the Smart Metering Installation Code of Practice (SMICoP), the Theft Risk Assessment Service (TRAS, the Energy Theft Tip Off Service (ETTOS) and the Distribution Charging Methodologies Forum (DCMF).

With an extensive background in energy policy and regulation across wholesale and retail markets, Stefan has a detailed understanding of the industry codes and governance arrangements; and how to deliver effective change on behalf of the industry. This broad knowledge is being utilized to ensure that ElectraLink works in an open and transparent manners with its stakeholders when delivering projects to ensure that projects are delivered on time, on budget and to quality and without any unexpected surprises or issues for the industry.

Prior to joining ElectraLink Stefan worked at EDF Energy.

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Director of Data and Development

Paul Linnane

Paul joined ElectraLink as Head of Energy Market Insights (EMI) in June 2018. His key duties focused on nurturing ElectraLink’s commercial data offerings into a sustainable revenue stream while rolling out unique solutions for the energy market.

Since then, the EMI division has achieved highly through building new use cases to make energy data more accessible to traditional and non-traditional/innovative energy market participants.

Paul led on the development of an API platform which serves millions of API calls per month in support of improved customer switching and energy usage awareness. He also headed the creation of EMPRIS – the cutting-edge platform which democratises energy data access and provides advanced machine learning and visualisation capabilities.

In July 2021, Paul progressed to the Executive Team as Director of Data and Development where his remit now covers achievement of the revenues and capabilities of ElectraLink’s data businesses, as well as development and delivery of new products and solutions.

Prior to joining ElectraLink, Paul worked in various energy data consultancy roles in the UK and US, delivering benefit to energy retail companies through enhanced use of data and analytics.

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Director of Legal and Commercial

Rachel Ollis

Rachel joined ElectraLink in March 2018 and has developed the Commercial and Legal function whilst overseeing the reprocurement of the DTS.  Rachel is a practicing solicitor who has worked in the city, training in private practice and eventually moving in-house. As a corporate and commercial lawyer, she has extensive experience of major corporate and commercial transactions.

Rachel oversees the management of ElectraLink’s commercial risk and compliance whilst also supporting several energy industry codes including the Supply Point Administration Agreement (SPAA), Distribution Connection Use of System Agreement (DCUSA) and the Smart Metering Installation Code of Practice (SMICoP) as their Company Secretary.

Before joining ElectraLink, Rachel headed the UK&I legal department of one of the world’s largest technology distribution companies, Tech Data Corporation.

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Director of Finance

Jan Volschenk

Jan joined ElectraLink as Finance Director in April 2020 from McLaren Automotive where he was Director of Financial Control, Planning and Reporting.

Jan qualified as a Chartered Accountant at Arthur Andersen, and thereafter held senior finance roles in various multinational companies and SMEs. He was responsible for finance functions in fast growing technology and media start-ups, and in large groups in the FMCG and automotive industries. Jan also worked at SABMiller in several global leadership roles when SAB was the second largest global brewing group.

He led the investigation and development of the business case for setting up a global ERP back office solution, and the implementation of the business information operating model providing consistent information and data management across all operations.

Jan holds an MBA from the Wharton School, University of Pennsylvania with a focus on Strategic Management and Finance.

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Non-Executive Director

Stephanie Anderson

Stephanie has worked in the electricity industry for the last decade across both transmission and distribution in SP Energy Networks, with a focus on regulatory policy and economics. SP Energy Networks is the distribution and transmission network operator for 3.5 million customers across Central and Southern Scotland, North Wales, Merseyside, Cheshire and North Shropshire.

She is currently leading policy development of SP Energy Networks’ Transmission Network’s £1.38bn Investment Plan (RIIO-T2), whilst continuing responsibility for general regulatory policy across distribution.

Stephanie holds a Bachelor’s degree in Architecture, a Bachelor of Laws and is a member of the Association of Chartered Certified Accountants. She is currently completing Iberdrola’s MBA in the Global Energy Industry at the University of Strathclyde.

Stephanie became a Non-Executive Director of Electralink in 2020 where she is able to bring her specialist regulatory experience to support the development of Electralink’s regulatory and commercial services.

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Non-Executive Director

Nigel Bessant

Nigel is a Chartered Engineer with over 17 years’ experience in electricity distribution and the wider energy industry and has held senior roles in engineering, operational management and commercial functions. He is currently Head of Network Trading for Scottish and Southern Electricity Networks, responsible for energy data, forecasting and commercial interactions across the sector.

Previously, Nigel worked in innovation and future networks where he was responsible for a programme of large-scale innovation trials including New Thames Valley Vision, My Electric Avenue and SAVE (Solent Achieving Value from Efficiency), as well as working in business change, audit, capital delivery and system planning.

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Profile photo of white English man in suit smiling. Man is Paul Bircham who is an ElectraLink Board member
Non-Executive Director

Paul Bircham

Paul has over 25 years of experience at a senior level in energy, utilities and infrastructure environments, and has significant experience across a broad portfolio of strategic executive responsibilities including customer service, IT and OT, telecommunications infrastructure, procurement, contract management and other commercial functions.

He has been an executive director of TXU Europe Distribution and United Utilities Electricity and most recently Electricity North West (ENW), where Paul is currently the Director responsible for Regulation and Communications. His current portfolio of responsibilities includes Regulatory Liaison and Government Affairs, Communications and Stakeholder Management, Investment Planning and Commercial Innovation.

As a non-executive director, Paul has also served on the boards of the Energy Networks Association, Electricity Association Services and Northmere Limited, where he is currently Board Chair.

Paul is currently pioneering the next wave of customer and commercial innovations that will enable ENW to transform their activities, provide new services to their customers and fulfil their full potential in facilitating the decarbonisation of our energy systems.

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Non-Executive Director

Paul Denniff

Since August 2017, Paul Denniff has been responsible for safety within SGN, as Network and Safety Director. He was appointed to the role of Director of Customer Service and Engineering Support when SGN was formed in 2005 and he became Network Director in late 2008.

Paul is a council and trustee member of IGEM and is also board member of the Gas Industry Safety Group. A chartered mechanical and gas engineer and fellow of both the Institution of Mechanical Engineers and IGEM, Paul holds a B.Eng (Hons) in mechanical engineering and an MBA.

He joined British Gas in 1990 having worked for the Central Electricity Generating Board and AMEC prior to that. He has a wealth of knowledge and experience in running a gas network covering transmission and distribution operations, including strategic network planning, operations planning, asset management, network codes, contract management and price control reviews.

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Non-Executive Director

Harvey Jones

Harvey Jones has been Head of Smart Metering at Northern Powergrid since 2014. With responsibility for the implementation of the smart meter rollout within Northern Powergrid as well for the Meter Asset Provision (MAP) business which owns and rents circa 2.3 million smart meters currently deployed in the UK.

Harvey has been a Non-Executive Director of ElectraLink for over a decade, his previous roles have included being an operational engineer and team leader at Yorkshire Electricity and setting the distribution system network charges.

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Non-Executive Director

Tracey Pitcher

Tracey has worked in the electricity industry for 40 years, starting her career with the South West Electricity Board which then transitioned into Western Power Distribution (WPD).

She is currently National Systems Manager at WPD with responsibility for DUoS Billing and Recoveries, Meter Point Registration System (including the customer and supplier enquiry service), WPD Change Control overseeing all industry changes to electricity codes, the SMART Metering Administration, and Meter Asset Provision.

Tracey and her team provide these services to customers for four DNO areas covering the South West, South Wales, East Midlands and West Midlands.

In addition, Tracey is a director of RECCo Ltd and MRASCo Ltd and is currently a DNO representative on the ElectraLink DTS user group. She is also an DNO representative on the Delivery Group for the Faster Switching Project.

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Chairperson

Jonathan Purdy

Jonathan has nearly three decades of experience in the electricity industry across both Supply and Distribution in a range of commercial, regulatory  and leadership roles.  These include retail and distribution tariffs, delivering Ofgem and industry change programmes and representing the DNOs in Governance Forums, together with project and programme leadership.

Jonathan Purdy is presently with UK Power Networks one of ElectraLink’s electricity Distribution Network Owner shareholders that serves 8.2 million customers in London, the South East and the East of England.  His role encompasses working on their RIIO-ED2 plan (his fifth Price Control) and channelling their dealings with National Grid and Elexon.

Jonathan became a Non-Executive Director of ElectraLink in 2014 where his considerable experience across the industry governance has enabled him to support the development of both ElectraLink’s regulated and commercial services.

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Careers

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Corporate Responsibility

We take our corporate social responsibilities seriously. We recognise our obligation to contribute to the community around us and are committed to playing a leading role in achieving a sustainable future.

Elected charities

Each year, ElectraLink staff choose two charities to be the focus of our corporate social responsibility (CSR) team’s fundraising efforts for the next 12 months. We support charities large and small across the UK through internal events like cooking competitions and physical exercise challenges. ElectraLink also fundmatches all donations that its employees collect.

Hospital charity donations during the COVID-19 pandemic

During the COVID-19 pandemic, ElectraLink’s CSR team and Staff Social Committee each donated £10,000 to hospital charities in London and Nottingham and provided much-needed funds to support front-line workers. These are some examples of what donations like ours were able to acquire for NHS staff:

  • Emergency food packages
  • Sleep pods for staff to get some rest before or after their shifts
  • Wellbeing centres where staff could take a break and get refreshments, as well as peer support from trained volunteers to support their mental health
  • Refurbished outdoor areas and gardens to provide a quiet space away from the busy hospital environment
  • Improved indoor staff areas, with rooms redecorated, flooring replaced, or kitchens refurbished to create relaxing spaces for staff across both hospital campuses. Improvements to staff areas also included comfortable seating or facilities to store and heat food during breaks from busy shifts.

We are so proud of the healthcare workers who saved lives and comforted families during the pandemic. Thank you, NHS. ❤

Environmental Policy Statement

ElectraLink’s services support the smooth operation and governance of the UK’s gas and electricity markets. Decarbonisation and environmentalism are a driver of change in these markets, and we are committed to supporting them throughout the entire business. We recognise that our business activities include aspects that have an environmental impact, such as maintaining an office, hosting meetings, and employee or business travel. ElectraLink is committed to ensuring these business activities are annually reviewed to minimise any adverse environmental impact.

To assist with this, an environmental management system has been integrated within our management system compliance to ISO14001:2018.

Annual Reports

2020

Annual Accounts 2020

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2019

Annual Accounts 2019

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2018

Annual Accounts 2018

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2017

Annual Account 2017

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2016

Annual Accounts 2016

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2016

Stakeholder Engagement Report

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2015

Annual Accounts 2015

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2014

Annual Accounts 2014

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2013

Annual Accounts 2013

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2012

Annual Accounts 2012

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2011

Annual Accounts 2011

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Customer Satisfaction Results

Our understanding of customers’ business needs has enabled us to maintain exceptionally high customer satisfaction ratings – something of a benchmark in the industry.

Our people are the key to our success. Their enthusiasm as innovators and their extensive utility industry experience enable ElectraLink to provide a deeply knowledgeable and efficient service. Our people are smart, creative, up for any challenge and totally dedicated to what they do. Don’t just take our word for it, the customer satisfaction surveys below demonstrate our customers’ high opinion of our service, year after year.

2020

DTS and Governance Services (Combined)

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2019

DTS and Governance Services (Combined)

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2018

DTS and Governance Services (Combined)

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2017

DTS and Governance Services (Combined)

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2016

DTS and Governance Services (Combined)

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2015

DTS and Governance Services (combined)

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2014

DTS

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2013

DTS, SPAA, DCUSA (combined)

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2012

DTS

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Governance Services

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2011

DTS

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SPAA

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DCUSA

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2010

DTA

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SPAA

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DCUSA

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2009

DTS

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SPAA

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DCUSA

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2008

DTS

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SPAA

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DCUSA

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2007

DTS

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