About Us

At the heart of the UK energy industry, ElectraLink provides network communications and code governance services crucial to the gas and electricity markets. ElectraLink’s operation of the Data Transfer Service supports a number of market processes, providing secure industry communication through our network; simply, safely and cost effectively. We also contribute to the energy industry as thought leaders and innovators, sharing our knowledge and providing insight into the future of the market.

Vision

To be the bridge that underpins the transformation of the utility markets.

 

Mission

To grow through trust, choice and transparency.

Values

  • TrustWe do the right thing by our customers
  • ChoiceWe support choice and competition
  • TransparencyWe promote openness
  • InnovationWe provide new and imaginative solutions to market problems

History

ElectraLink was created in 1998 by the UK’s Electricity Distribution Network Operators (DNOs) to provide an independent, secure and low-cost service to transfer data between the participants in the deregulated UK electricity market. The company continues to operate the regulated Data Transfer Service (DTS) that underpins core processes that are critical to a competitive energy market.


Our position at the heart of the UK energy industry also gives us a unique capability to provide other services crucial to the gas and electricity markets:

  • ElectraLink provides unique market insight through analysis of the DTS market data that we process in our central industry role.
  • ElectraLink’s reputation for impartiality and energy market expertise makes us an ideal partner in the implementation and change management of energy industry Governance arrangements.
  • ElectraLink’s established Data Transfer Network (DTN) supports the development of more efficient market processes at a time of rapid energy industry change.

We also contribute to the energy industry as thought leaders and innovators, sharing our knowledge and providing insight into the future of the market. You can find some of our recent publications here.

People

Stuart-Lacey_bw
Chief Executive Officer

Stuart Lacey

Stuart joined ElectraLink as Chief Executive in 2010. He is responsible for ensuring that ElectraLink, as the central provider of data transfer services to the electricity industry, supports the transformation of the UK energy market. ElectraLink has a unique role to play providing the data analysis, interoperability and governance management that will ensure the deployment of Smart technologies will have a real impact.

Before joining ElectraLink, Stuart was the Commercial Director of BT’s largest financial services client and Chief Operating Officer of its health division. He joined BT following its acquisition of Infonet, a US-quoted provider of outsourced IT and network services, where he was Managing Director of its UK subsidiary. Earlier in his career, Stuart led the growth of a number of technology businesses in Asia and EMEA and completed several corporate acquisitions and disposals.

Stuart holds an Economics degree from Durham University and a MBA with Distinction from INSEAD.

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Paul-Gath-05b-B&W
CTO & Director of Operations

Paul Gath

Paul joined ElectraLink in 1998 and is currently responsible for the company’s technology operations and development. Paul began his career at ICL, where he took a path through software development support, project management, and programme management. Having been with ElectraLink since its inception, he has a deep understanding of all the technical services that ElectraLink provides and how these can be used to the benefit of its customers.

Paul has managed the evolution of the DTS from an old-fashioned X.400 network to a modern IP-based service using the latest technologies ready for the challenges of Smart Metering. This was done whilst maintaining live, operational performance to very stringent service levels and reducing costs by over 60%.

Paul is now looking forward to the next stage of the company’s development, including the provision of new technical services within a Service Oriented Architecture to help the utility industry move towards a fully operational Smart Metering environment and a Smart Grid.

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Commercial & Finance Director

Gordon Drake

Gordon joined ElectraLink in September 2015 with responsibility for the company’s financial, commercial and corporate compliance activities.

Before joining ElectraLink, Gordon’s previous role was as a Senior Director at Thomson Reuters, a global information solutions provider with a range of blue-chip clients, where he worked on several initiatives including business acquisitions, corporate restructures and business process off-shoring.

Gordon’s earlier finance roles were in a high-growth technology start-up and a variety of businesses in the manufacturing and service sectors, where he has provided focus on financial and operational control and the development of strategy.

Gordon is a fully-qualified accountant (ACMA).

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Dan-Hopkinson-12b-B&W
Director of Data and Transformation

Dan Hopkinson

Dan joined ElectraLink in March 2016 to focus on the development of the Data Transfer Network (DTN) and associated data services. Specifically, he concentrated on ensuring that the data transfer service would continue to be a high value solution for its users and that it would remain at the heart of industry processes, through constant innovation and excellent service performance.

Prior to joining ElectraLink, Dan held senior operational management roles at both Siemens and G4S, focusing on the delivery of all elements of the metering value chain, from smart meter installation and data collection through to data processing. These roles enabled Dan to develop a clear perspective of the benefits of smart metering and the opportunities delivered through smart grid solutions.

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Stefan-Leedham-07b-B&W
Director of Governance Services

Stefan Leedham

Stefan joined ElectraLink in 2016 to lead the Governance Services team in delivering and supporting the sector leading code administration and governance support services for a number of key industry arrangements including the Supply Point Administration Agreement (SPAA), Distribution Connection Use of System Agreement (DCUSA), the Smart Metering Installation Code of Practice (SMICoP), the Theft Risk Assessment Service (TRAS, the Energy Theft Tip Off Service (ETTOS) and the Distribution Charging Methodologies Forum (DCMF).

With an extensive background in energy policy and regulation across wholesale and retail markets, Stefan has a detailed understanding of the industry codes and governance arrangements; and how to deliver effective change on behalf of the industry. This broad knowledge is being utilized to ensure that ElectraLink works in an open and transparent manners with its stakeholders when delivering projects to ensure that projects are delivered on time, on budget and to quality and without any unexpected surprises or issues for the industry.

Prior to joining ElectraLink Stefan worked at EDF Energy.

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Asha-Ahmed-03-B&W
Head of Human Resources

Asha Ahmed

Asha joined ElectraLink in November 2016, is currently the Head of Human Resources and oversees the overall HR Operations at ElectraLink. Before joining ElectraLink, Asha was the HR Manager at BMW Park Lane and had served in a various Human Resources roles for some of the world’s leading media & information provider, ThomsonReuters, and organisers of B2B Energy exhibitions & conferences.

Asha is passionate about linking Company Strategy to its Human Capital which has given her a wealth of experience in supporting organisational growth whilst working on various HR related initiatives e.g. Reward, Recruitment, Job Design & Grading, Performance management, Talent Management, Compensation & Benefits Design, Employee Relations, TUPE and Organisational change & design.

Asha is a CIPD qualified and has a Business Degree from London South Bank University.

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Careers

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Temporary – Central London

Governance Services Graduate

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Permanent – Central London

Commercial/Legal Assistant

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Temporary – London

Market Systems Analyst

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Permanent – Central London

Senior Governance Service Consultant

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Corporate Responsibility

ElectraLink takes its corporate, social responsibilities to the wider world seriously. Recognising our obligation to contribute to the community around us, we are committed to playing a leading role in achieving a sustainable future.

ElectraLink’s “Care for London” Campaign

We recognise our corporate, social responsibility to make a positive impact on the lives of our business stakeholders, and of the wider community. Through our #careforlondon campaign, we support our ElectraLink employees and encourage our corporate stakeholders to sponsor a variety of charity’s or support community initiatives through allocated volunteer days. Join our campaign by taking part in an initiative near you and telling us all about it. Here are some of the charity’s we support:

Environmental Policy

ElectraLink’s services support the smooth operation and governance of the UK’s gas and electricity markets. Environmental issues are a driver of change in these markets, for which ElectraLink is committed to supporting them throughout the entire business. We recognise that our business activities include aspects that have an environmental impact, such as maintaining an office, hosting meetings, and employee or business travel. ElectraLink is committed to ensuring these business activities are annually reviewed to minimises any adverse environmental impact.

To assist with these objectives, an Environmental Management System (EMS) has been implemented in accordance with the applicable requirements of ISO 14001:2004, ensuring:

  • current and future applicable legislation is complied with at all times,
  • legislation and other requirements (such as voluntary codes and standards) are monitored and reviewed for applicability to the company,
  • all current and future business activities are included within the EMS,
  • objectives and targets for measuring and improving environmental performance, and for preventing pollution, are set, monitored and reviewed,
  • all employees, including new starters, are made aware of their environmental responsibilities,
  • suppliers and sub-contractors are actively encouraged to operate with due consideration for their environmental impacts,
  • environmental performance and compliance with the EMS is monitored and reported at Executive Management level.

ElectraLink has dedicated people to ensuring that our EMS is effectively implemented and maintained, and to report on all aspects of environmental performance. The Senior Management Team of ElectraLink is committed to continually improving the EMS, and shall periodically review the Environmental Policy and the EMS to ensure they are consistent and effective, up to date, in line with business objectives and compliant with legislation and best practice.

Annual Reports

2017

Customer Satisfaction

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2016

Stakeholder Engagement Report

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2015

Annual Accounts

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2014

Annual Accounts

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2013

Annual Accounts

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2012

Annual Accounts

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2011

Annual Accounts

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Customer Satisfaction Results

Our understanding of customers’ business needs has enabled us to maintain exceptionally high customer satisfaction ratings – something of a benchmark in the industry.

Our people are the key to our success. Their enthusiasm as innovators and their extensive utility industry experience enable ElectraLink to provide a deeply knowledgeable and efficient service. Our people are smart, creative, up for any challenge and totally dedicated to what they do. Don’t just take our word for it, the customer satisfaction surveys below demonstrate our customers’ high opinion of our service, year after year.

2017 Results

DTS and Governance Services (Combined)

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2016 Results

DTS and Governance Services (Combined)

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2015 Results

DTS and Governance Services (combined)

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2014 Results

DTS

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2013 Results

DTS, SPAA, DCUSA (combined)

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2012 Results

DTS

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Governance Services

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2011 Results

DTS

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SPAA

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DCUSA

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2010 Results

DTA

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SPAA

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DCUSA

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2009 Results

DTS

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SPAA

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DCUSA

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2008 Results

DTS

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SPAA

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DCUSA

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2007 Results

DTS

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