The number of energy supplier switches dropped back to the current baseline average in November after mass contract expirations drove a spike in switches in October 2022.

November’s changes of supplier (CoS) completed figure fell to 113,000 – 24 percent less than October’s 149,000 switches.

ElectraLink analysts have confirmed that domestic customers switching providers increased from September and October to November. This, however, was not enough to counter the wave of CoS in October due to contract expirations among SME energy users.

November 2022’s CoS total was also 14 percent less than the same month last year. November 2021 was the first month that indicated the switching market had crashed after multiple supplier failures in the last few months of 2021.

There have been 1.2mn CoS completed in 2022 so far.

In terms of switching between supplier types, the only category of switches that increased in November was Large to Large. Our analysts suspect that Large suppliers offering relatively attractive deals could explain this trend. All other categories of CoS reduced compared to October.

  • Large to Large switches reached 51,000 – nine percent more than October 2022 and 45 percent of November 2022’s total CoS completed,
  • Large to Other switches reached 28,000 – 21 percent less than October 2022 and 25 percent of November 2022’s total CoS completed,
  • Other to Large switches landed at 21,000 – 42 percent less than October 2022 and 18 percent of November 2022’s total CoS completed,
  • And Other to Other switches hit 13,000 – 59 percent less than October 2022 and 12 percent of November 2022’s total CoS completed.

For more information on CoS figures, or to find out how your organisation can access the CoS data we hold and provide for the energy market, contact [email protected].

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NOTES:

The above figures relate to electricity CoS in Great Britain only.

We do not include CoS from SoLR processes or trade sales in our monthly CoS reporting. We account for only voluntary switches, or instances where the customer made an active decision and took action to change supplier.

All data is provided by EMPRIS.

Due to the introduction of the Central Switching Service in July 2022, ElectraLink is no longer able to provide data on switches started.

ElectraLink has been granted the governance protections to hold, transfer and analyse CoS and other data.