The SPAA June Change Board yesterday voted in favour of establishing the Erroneous Transfer Performance Assurance Board (ETPAB) to oversee the UK’s first joined-up, dual fuel ET performance assurance framework and therefore introduce changes to SPAA’s existing ET governance.
The introduction of an ET performance assurance framework mirrored in both SPAA and MRA governance is expected to assist suppliers in reducing the number of ET incidents and to minimise the time taken for suppliers to resolve ET escalations and queries. The joined-up approach demonstrates the potential of the upcoming Retail Energy Code (REC) to unite multiple existing codes and provide consistent guidelines across governance processes.
The scope of the ETPAB will be to monitor energy suppliers’ performance in relation to their obligations as set out in SPAA and the MRA. The board, to be launched on 28 June 2019, will have the potential to identify best practice approaches which can be shared more widely with industry.
The aim is also for the Data Transfer Network (DTN) to centrally provide the board with Ofgem ET data to ensure that there will no immediate data provision requirement for suppliers. The board will be established as a joint sub-committee of both the MRA Executive Committee and the SPAA Executive Committee.