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Graham Hall, Metering Analyst, Governance Services

I joined ElectraLink in June 2017, having had no previous experience in the energy industry. I applied for the role because I was excited at the prospect of working for a growing, innovative and creative company, in an industry going through rapid change.

My role as a Metering Analyst in our Governance Services team entails working in several Codes across the industry, such as the Smart Metering Installation Code of Practice (SMICoP), the Distribution Connection and Use of System Agreement (DCUSA), the Community of Meter Asset Providers (CMAP) and the Supply Point Administration Agreement (SPAA).

Across these diverse codes, my role involves preparing documents for industry expert meetings that concern the issues connected to the rollout of smart meters, attending and minuting the meetings and being the first point of contact for our customers.

Because the Codes exist in a rapidly changing industry, changes to the Codes are proposed at a regular rate. It is also our role to administer the change proposals and to be the vital link between Suppliers, Ofgem and BEIS.

In my time at ElectraLink I have seen both the Governance Services team and the company as a whole grow month by month. The changes in the industry have a direct impact on my growth and that of my colleagues, and they are allowing us to develop and gain extra skills as more participants join the market and require our support and expertise.

As a forward-thinking company, ElectraLink provides me with opportunities to expand my knowledge of the industry and allow me to develop my skills. This is enabling me to enhance my ability to provide a first class service to the wide array of customers who rely on us to provide communication, expertise and innovation in the gas and electricity markets.