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ElectraLink is instrumental in developing prepayment regulation for the gas market. Suppliers commit to charging prepayment customers comparable prices to those on standard meters although additional infrastructure, contractual and operational costs mean they incur higher overheads to supply some of Britain’s most vulnerable customers. The additional infrastructure is sometimes unable to identify the correct Supplier when a prepayment customer tops up their gas meter. When this happens, the money is credited onto the customers prepayment meter and sits with the system owner, as they cannot identify the Supplier. ElectraLink has developed a fair and equitable process which it is currently implementing, to redistribute approximately £2m worth of funds that have not yet made it to the Supplier’s account.

For more information, please contact [email protected]